Terms of service

liliumlampanddesign.com
Effective from: 1 August 2026

Preamble

Welcome to our website! Thank you for choosing LILIUM Lamp & Design for your purchase.

These General Terms and Conditions have been prepared using the Consumer Friendly GTC Generator.

If you have any questions regarding these General Terms and Conditions, the use of this website, our products, the ordering process, or if you would like to discuss a custom request, please contact us using the contact details provided below.

Hosting Provider

Company Name
Shopify Inc.

Registered Office
151 O'Connor Street, Ground Floor
Ottawa, Ontario K2P 2L8
Canada

Contact
+1 613 241 2828
support@shopify.com

Website
https://www.shopify.com

Definitions

Goods
Any movable item offered for sale on the Website, including goods incorporating digital elements.

Goods with Digital Elements
Movable goods that incorporate or are interconnected with digital content or a digital service in such a way that the absence of such digital content or digital service would prevent the goods from performing their intended functions.

Digital Content
Data produced and supplied in digital form.

Parties
The Seller and the Buyer collectively.

Consumer
A natural person acting for purposes outside their trade, business, craft, or profession.

Consumer Contract
A contract where one of the parties qualifies as a Consumer.

Functionality
The ability of goods with digital elements, digital content, or digital services to perform their intended functions.

Manufacturer
The producer of the Goods, the importer introducing imported Goods into the European Union, or any person who identifies themselves as the manufacturer by placing their name, trademark, or other distinguishing mark on the Goods.

Interoperability
The ability of goods with digital elements, digital content, or digital services to function with hardware or software different from those normally used with goods, digital content, or digital services of the same type.

Compatibility
The ability of goods with digital elements, digital content, or digital services to function with hardware or software commonly used with goods, digital content, or digital services of the same type without requiring conversion.

Website
This website through which the contract is concluded.

Contract
The sales contract concluded electronically between the Seller and the Buyer through the Website and electronic communication.

Durable Medium
Any instrument that enables the Consumer or the Seller to store information addressed personally to them in a way that is accessible for future reference for a period appropriate to the purposes of the information and allows the unchanged reproduction of the stored information.

Means of Distance Communication
Any means capable of enabling the Parties to make contractual declarations without being simultaneously physically present. These include, but are not limited to, addressed or unaddressed forms, standard letters, order forms published in newspapers or magazines, catalogues, telephone, fax, and internet-based communication.

Distance Contract
A consumer contract concluded under an organised distance selling scheme without the simultaneous physical presence of the Parties, using exclusively one or more means of distance communication.

Business
A person acting within the scope of their trade, profession, or business activity.

Buyer / You
The person placing an order and entering into a contract through the Website.

Seller
The party offering Goods for sale through the Website.

Guarantee (Warranty)
In consumer contracts, a guarantee means either:

a voluntary guarantee provided by the Seller in addition to, or in the absence of, any statutory obligation regarding the proper performance of the contract, or
a mandatory statutory guarantee required by applicable law.

Purchase Price
The consideration payable for the Goods and, where applicable, for digital content.

Applicable Legislation

These Terms and Conditions and any contracts concluded between the Seller and the Buyer shall be governed by the laws of Hungary. In particular, the following legislation shall apply:

Act CLV of 1997 on Consumer Protection.
Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services.
Act V of 2013 on the Civil Code.
Government Decree No. 151/2003 (IX.22.) on the Mandatory Warranty for Certain Durable Consumer Goods.
Decree No. 10/2024 (VI.28.) of the Ministry of Justice on the Scope of Durable Consumer Goods Subject to Mandatory Warranty.
Government Decree No. 45/2014 (II.26.) on the Detailed Rules of Contracts Between Consumers and Businesses.
Ministry for National Economy Decree No. 19/2014 (IV.29.) on the Procedural Rules for Handling Warranty and Guarantee Claims Relating to Goods Sold Under Consumer Contracts.
Act LXXVI of 1999 on Copyright.
Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information.
Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market.
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR).
Government Decree No. 373/2021 (VI.30.) on the Detailed Rules for Contracts Between Consumers and Businesses Concerning the Sale of Goods and the Supply of Digital Content and Digital Services.

Scope of the Terms and Conditions

The content of the contract concluded between the Seller and the Buyer is governed by these General Terms and Conditions ("GTC"), together with the mandatory provisions of applicable law.

Accordingly, these GTC set out the rights and obligations of both the Buyer and the Seller, the conditions for concluding the contract, delivery times, payment and shipping terms, liability provisions, and the conditions governing the exercise of the right of withdrawal.

Any technical information required for using the Website that is not included in these GTC is provided elsewhere on the Website.

Language and Form of the Contract

Contracts governed by these GTC are concluded in the Hungarian language.

Contracts concluded under these GTC are not deemed to be written contracts and are not filed or registered by the Seller.

Prices

All prices displayed on the Website are quoted in Hungarian Forint (HUF).

The Seller operates under the Hungarian VAT exemption scheme for small businesses; therefore, no VAT is charged or included in the listed prices.

The Seller reserves the right to change prices for business reasons. Such price changes shall not affect contracts already concluded.

If an incorrect price has been displayed for a product and an order has been placed but no contract has yet been concluded, the Seller shall proceed in accordance with the section "Procedure in Case of Incorrect Pricing."

Procedure in Case of Incorrect Pricing

An obviously incorrect price includes, but is not limited to:

a price of HUF 0;
a price that is clearly inconsistent with the displayed discount, for example where a product with an original price of HUF 1,000 is advertised with a 20% discount but is mistakenly offered for HUF 500 instead of the correct discounted price of HUF 800.

If an incorrect price is displayed, the Seller shall offer the Buyer the opportunity to purchase the product at the correct price.

Upon receiving this information, the Buyer may decide whether to proceed with the purchase at the correct price or cancel the order. If the Buyer chooses not to proceed, no contract shall be concluded between the Parties.

Complaints Handling and Legal Remedies

Consumers may submit claims relating to statutory warranty, product warranty or guarantee rights concerning the Goods, as well as complaints regarding the conduct, actions or omissions of the Seller or any person acting on behalf of or for the benefit of the Seller in connection with the marketing or sale of the Goods (consumer complaints within the meaning of the Hungarian Consumer Protection Act), using the following contact details:

Website: https://liliumlampanddesign.com

Email: info@liliumlampanddesign.com

Postal address:
EXECO Partner Kft.
Hattyú utca 1/A
2112 Veresegyház
Hungary

Telephone: +36 30 347 5849

Claims relating to statutory warranty, product warranty or guarantee rights are handled by the Seller in accordance with the applicable legislation governing such claims and are not subject to the complaint-handling provisions of the Hungarian Consumer Protection Act.

Consumers may submit consumer complaints (other than warranty or guarantee claims) concerning the conduct, actions or omissions of the Seller or any person acting on the Seller's behalf in connection with the sale or marketing of Goods either orally or in writing.

Oral complaints shall be investigated immediately and, where appropriate, resolved without delay. If the Consumer does not agree with the handling of the complaint, or if immediate investigation is not possible, the Seller shall prepare a written record of the complaint and its position regarding the matter without undue delay.

For complaints made in person, a copy of the record shall be provided immediately to the Consumer. For complaints submitted by telephone or other electronic communication, the record shall be sent to the Consumer together with the Seller's substantive written response within 30 days, in accordance with the rules applicable to written complaints.

The complaint record shall contain at least:

the Consumer's name, residential address or email address;
the place, date and method of submitting the complaint;
a detailed description of the complaint together with any documents or evidence provided by the Consumer;
the Seller's statement regarding the complaint, where an immediate assessment is possible;
the name and signature of the person recording the complaint and, except for complaints submitted by telephone or other electronic communication, the Consumer's signature;
the place and date of preparing the record;
in the case of complaints submitted by telephone or other electronic communication, the unique identification number of the complaint; and
a notice stating that if the Consumer refuses to provide the information required above or refuses to sign the record, the Seller shall not be obliged to follow the procedural rules applicable to written complaints when handling the oral complaint.

If the Consumer fails to provide the required information or refuses to sign the complaint record, the Seller shall not be obliged to apply the response requirements applicable to written complaints.

Written complaints shall be answered by the Seller in writing within 30 days of receipt, unless directly applicable European Union legislation provides otherwise. The Seller shall provide reasons for rejecting a complaint.

If a complaint is rejected, the Seller shall inform the Consumer in writing of the authority or conciliation body competent to deal with the complaint, depending on its nature. This information shall include the name, postal address, telephone number, website and mailing address of the competent authority or the conciliation body responsible for the Consumer's place of residence or domicile, as well as whether the Seller has made a general declaration submitting to the jurisdiction of a conciliation body.

Where the Seller provides an electronic complaint form or other online interface for submitting written complaints, receipt of the complaint shall be acknowledged without delay by email.

The Seller shall retain records of oral complaints, written complaints and copies of its substantive responses for three years and shall make them available to the competent supervisory authority upon request.

If a consumer dispute between the Seller and the Consumer cannot be resolved through negotiations, the Consumer may pursue the following legal remedies.

Consumer Protection Proceedings

Consumers may lodge a complaint with the competent consumer protection authority if they believe that their consumer rights have been infringed.

Following an assessment of the complaint, the authority shall determine whether consumer protection proceedings should be initiated.

In Hungary, first-instance consumer protection matters are handled by the Government Office having jurisdiction over the Consumer's place of residence. The current contact details of the competent authorities are available on the official Hungarian Government website.

Consumer Protection Authorities

Consumers may submit complaints to the competent Hungarian consumer protection authority if they believe that their consumer rights have been infringed.

Following an assessment of the complaint, the authority will determine whether consumer protection proceedings should be initiated.

First-instance consumer protection matters in Hungary are handled by the competent Government Office (Kormányhivatal) responsible for the Consumer's place of residence.

A current list of the competent consumer protection authorities, together with their contact details, is available on the official Hungarian Government website:

https://kormanyhivatalok.hu

Judicial Proceedings

The Consumer is entitled to enforce any claims arising from a consumer dispute before the competent Hungarian courts in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Board Proceedings (Alternative Dispute Resolution)

If we reject your consumer complaint, you are entitled to refer the dispute to the Conciliation Board (Békéltető Testület) having jurisdiction over your place of residence, habitual residence or registered office, or to another Conciliation Board of your choice as specified in your application.

A prerequisite for initiating conciliation proceedings is that the Consumer has first attempted to resolve the dispute directly with the Seller.

Unless the Consumer requests an in-person hearing, the Conciliation Board shall conduct the hearing online using electronic communication tools that provide simultaneous audio and video transmission.

The Seller is legally required to cooperate with the Conciliation Board. This includes submitting a written response within the deadline specified by the Board.

Except where Regulation (EU) No. 524/2013 on online dispute resolution applies, the Seller must ensure that a representative authorised to conclude a settlement participates in the hearing. Where the hearing is conducted online, such representative must participate online. If the Consumer requests an in-person hearing, the Seller's authorised representative must participate at least online.

The Seller has not made a general declaration submitting to the jurisdiction of any Conciliation Board.

Further information about the Hungarian Conciliation Boards is available at:

https://www.bekeltetes.hu

Competent Conciliation Boards

The competent Conciliation Board depends on the Consumer's place of residence or the territorial jurisdiction determined by Hungarian law.

A current list of all regional Conciliation Boards, including their addresses and contact details, is available on the official website:

https://www.bekeltetes.hu

Conciliation Proceedings for Non-Consumer Entities

Under the Hungarian Consumer Protection Act, the following entities are also considered Consumers for the purposes of conciliation proceedings:

civil organisations, churches, condominiums and housing cooperatives acting outside the scope of their independent profession or economic activity, where they purchase, order, receive, use or otherwise make use of Goods, or are the recipients of commercial communications or offers relating to Goods;
micro, small and medium-sized enterprises (SMEs) that use public services or purchase, use or receive products within the framework of retail trade as defined by Hungarian law, or are the recipients of commercial communications or offers relating to such products;
businesses that qualify as customers under Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market.

The Conciliation Board is entitled to verify whether the applicant qualifies as a Consumer under the applicable legislation. The procedural rules set out in the previous section on Conciliation Board proceedings shall also apply.

Copyright

Pursuant to Act LXXVI of 1999 on Copyright, this Website constitutes a copyrighted work and all of its contents are protected by copyright.

Without the prior written permission of the copyright holder, it is prohibited to reproduce, modify, distribute or otherwise use any graphical elements, software, computer programs or other content available on this Website, or to use any application capable of modifying the Website or any part of it.

Materials from this Website or its database may only be reproduced with the prior written consent of the copyright holder and only if the source and a reference to this Website are clearly indicated.

Copyright Holder:
EXECO Partner Kft.

Partial Invalidity and Code of Conduct

If any provision of these General Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by the applicable provisions of Hungarian law.

The Seller is not bound by any code of conduct within the meaning of the Hungarian Act prohibiting unfair commercial practices towards consumers.

Information on the Essential Characteristics of the Goods

The essential characteristics of each product offered for sale are described on the relevant product page of the Website.

Correction of Data Entry Errors – Responsibility for the Accuracy of Submitted Information

Before completing your order, you may review and modify the information you have entered at any time during the checkout process. In most web browsers, you can return to the previous page using the browser's Back button to correct any information entered, even after proceeding to the next step.

It is your responsibility to ensure that all information provided is accurate, as invoices and deliveries are prepared based on the information you submit.

Please note that an incorrect email address or a full mailbox may prevent you from receiving the order confirmation and may therefore prevent the contract from being concluded.

If you discover an error after submitting your order, you should notify us as soon as possible. Requests to amend an order may be submitted by email from the email address used to place the order or by contacting us by telephone.

Using the Website

Registration is not required to place an order.

Selecting Products

You can browse our products by clicking on the product categories displayed on the Website and selecting the desired product collection and individual products.

Each product page contains photographs, the product reference number (SKU), a description, and the purchase price. When placing an order, you will pay the price displayed on the Website.

Adding Products to the Shopping Cart

After selecting a product, you may add any quantity to your shopping cart by clicking the "Add to Cart" button.

Adding products to the shopping cart does not create any purchase or payment obligation and does not constitute a binding offer.

We recommend adding products to your cart even if you are not yet certain you wish to purchase them. This allows you to compare your selected products conveniently on a single page.

You may modify the contents of your shopping cart at any time before completing your order. Products may be removed, additional products added, or quantities changed until you click "Place Order."

After adding a product to your cart, a confirmation message stating "Product added to your cart" will appear.

If you do not wish to continue shopping, click "Proceed to Cart."

If you wish to continue browsing or return to the product page, click "Back to Product."

Viewing Your Shopping Cart

You may review your shopping cart at any time by clicking the Shopping Cart icon at the top of the Website.

Within the cart you may:

remove products,
change product quantities,
review updated prices and order totals.

Once you have finished reviewing your cart, click "Checkout" to continue with your purchase.

Entering Your Details

During checkout you will see the contents of your shopping cart together with the total purchase price.

In the Shipping Method section, select whether you wish to collect your order personally (where available) or have it delivered. If delivery is selected, the applicable shipping fee will be displayed and added to your order total.

In the Customer Information section, enter your email address.

In the Billing Address section, enter your full name, billing address and telephone number.

By default, the Shipping Address will be the same as your billing address. If you would like your order delivered to a different address, simply deselect the relevant option and enter the alternative shipping address.

You may also leave additional comments or instructions in the Order Notes field.

Reviewing Your Order

After completing the required information, click "Continue" to proceed to the next step or "Cancel" to return to your shopping cart and modify your information.

On the Order Review page you will see a summary of:

the products in your shopping cart;
your customer information;
your billing details;
your shipping details; and
the total amount payable.

If you wish to make any changes, you may return to the previous step using the "Back" button.

Placing Your Order (Submitting an Offer)

If you have confirmed that the contents of your shopping cart and your personal information are correct, you may complete your order by clicking "Place Order."

The information displayed on the Website does not constitute a binding offer by the Seller to conclude a contract. For purchases governed by these General Terms and Conditions, the Buyer is considered to be the party making the offer.

By clicking the "Place Order" button, you expressly acknowledge that your order constitutes a binding offer to purchase the selected products and, if accepted by the Seller, creates a payment obligation.

The Seller shall acknowledge receipt of your order electronically without undue delay.

If this acknowledgement is not received within a reasonable period appropriate to the nature of the service, but no later than 48 hours after submission of your order, you shall no longer be bound by your offer.

Order Processing and Formation of the Contract

Orders may be placed at any time through the Website.

The Seller will confirm receipt of your order by email no later than 48 hours after your offer has been submitted.

The sales contract is concluded when the Seller's order confirmation email becomes accessible in your email account.

Payment Methods

Bank Transfer

You may pay for your order by bank transfer.

Shopify Payments

Secure online payment through the Shopify Payments platform.

Google Pay

Secure online payment through Google Pay.

Delivery Methods and Shipping Fees

MPL Courier Service

A convenient and reliable home delivery service.

Deliveries may be made to your home or workplace anywhere in Hungary.

For MPL Business Parcels, the standard shipping fee includes two delivery attempts.

Further information:
https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites

Shipping is free of charge.

Packeta Pickup Points

We offer delivery to:

home addresses,
Packeta pickup points,
Z-BOX parcel lockers.

Parcels are generally delivered on the next business day after dispatch. You can collect your parcel whenever it is convenient for you, usually within just a few seconds.

More information:
https://www.packeta.hu/csomagatvetel

Pickup point locator:
https://www.packeta.hu/atvevohelyek

Shipping is free of charge.

Delivery Time

Unless otherwise agreed by the parties, where the Buyer is a Consumer, the Seller shall deliver the Goods without undue delay and no later than 30 days after the conclusion of the sales contract.

Accordingly, the standard fulfilment period is up to 30 days from the order confirmation.

Where a shorter delivery period applies (but never exceeding 30 days), the applicable timeframe will be indicated for the selected shipping method.

If the Seller fails to deliver within the applicable period, the Buyer shall be entitled to exercise the remedies available under Act V of 2013 on the Hungarian Civil Code.

Reservation of Rights and Retention of Title

If you have previously placed an order which was not accepted upon delivery (excluding cases where you exercised your statutory right of withdrawal), or if the parcel was returned to the Seller marked "unclaimed", the Seller reserves the right to require full prepayment of both the purchase price and the shipping costs before accepting any future orders.

The Seller may withhold delivery until payment has been successfully received through the selected payment method. This also applies where payment is made by international bank transfer and, due to currency conversion, bank fees or other charges, the Seller receives less than the full purchase price and shipping costs.

If the amount received is insufficient, the Seller may request payment of the outstanding balance before dispatching the Goods.

Cross-Border Sales – Prohibition of Unjustified Geo-Blocking

The Seller does not discriminate between customers located in Hungary and customers located in other Member States of the European Union.

Access to the Website and purchasing opportunities are not restricted on the basis of nationality, place of residence or place of establishment.

Unless otherwise stated in these Terms and Conditions, the Seller delivers Goods within Hungary.

Communication and customer support are primarily provided in Hungarian. The Seller is not obliged to communicate with customers in the official language of their Member State.

The Seller is not required to comply with non-contractual national requirements applicable in the customer's Member State, such as labelling requirements or sector-specific regulations, nor is the Seller obliged to inform customers of such requirements.

Unless otherwise specified, Hungarian VAT rules shall apply to all sales.

The Seller provides customers from other EU Member States with the same delivery and collection options available to customers residing in Hungary.

Where delivery to Hungary or another EU Member State is available under these Terms and Conditions, customers residing outside Hungary may also choose any of the available shipping methods.

Where personal collection is offered, customers residing outside Hungary may also collect their orders in person.

Customers may alternatively arrange transport of the Goods abroad at their own expense, subject to prior agreement with the Seller. This option is not available to customers requesting domestic delivery within Hungary.

The Seller will dispatch the Goods once the applicable shipping charges have been paid. If the Buyer fails to pay the shipping costs or fails to arrange agreed self-collection or transport within the agreed period, the Seller shall be entitled to terminate the contract and refund any purchase price already paid.

Consumer Information

Information on the Consumer's Right of Withdrawal

Under Section 8:1(1)(3) of the Hungarian Civil Code, only a natural person acting outside their trade, profession or business activity qualifies as a Consumer. Accordingly, legal entities are not entitled to exercise the statutory right of withdrawal without giving a reason.

Pursuant to Government Decree No. 45/2014 (II.26.), Consumers have the right to withdraw from the contract without providing any reason.

For contracts relating to the sale of Goods, the withdrawal period expires 14 calendar days after the day on which:

the Consumer, or a third party designated by the Consumer (other than the carrier), takes possession of the Goods;
where multiple Goods ordered in a single order are delivered separately, the last item is received;
where Goods consist of several lots or pieces, the last lot or piece is received; or
in the case of contracts for the regular delivery of Goods over a defined period, the first delivery is received.

The Consumer may also exercise the right of withdrawal between the conclusion of the contract and the delivery of the Goods.

Where the contract is concluded following an offer submitted by the Consumer, the Consumer may withdraw that offer before the contract is concluded.

If the Seller fails to inform the Consumer of the right of withdrawal, including the conditions set out in Section 22 of Government Decree No. 45/2014 (II.26.) and the model withdrawal form contained in Annex 2 of the Decree, the withdrawal period shall be extended by 12 months.

If the Seller subsequently provides the required information within that additional 12-month period, the withdrawal period shall expire 14 days after the Consumer receives such information.

The full text of Government Decree No. 45/2014 (II.26.) governing contracts between Consumers and businesses is available on the Hungarian legislation website.

Voluntary Withdrawal Policy

In addition to the statutory rights provided by Hungarian law, the Seller voluntarily grants Consumers a withdrawal period.

The withdrawal period offered by this webshop is 14 days, without prejudice to any mandatory statutory rights available under applicable law.

The conditions applicable to this voluntary withdrawal period are identical to those governing the statutory right of withdrawal.

Withdrawal Notice – Exercising the Right of Withdrawal or Cancellation

Consumers may exercise their right of withdrawal under Section 20 of Government Decree No. 45/2014 (II.26.) by submitting a clear statement of their decision.

This may be done by:

using the model withdrawal form available on the Website; or
using the online withdrawal function.

Online Withdrawal Function

The online withdrawal function allows the Consumer to notify the Seller electronically of their decision to withdraw from the contract.

The withdrawal form includes:

the Consumer's name;
details identifying the relevant order or contract; and
the electronic contact information through which confirmation of receipt will be sent.

The online withdrawal form is available through the "Withdraw from Contract" link on the Website.

The completed declaration is submitted by clicking the "Confirm Withdrawal" button.

Without undue delay after receiving the declaration, the Seller will send the Consumer an acknowledgement of receipt on a durable medium confirming the content of the withdrawal and the date and time of submission.

The online withdrawal form is available at:

https://liliumlampanddesign.com/pages/elallasi-nyilatkozat

Validity of the Withdrawal Notice

The right of withdrawal shall be deemed to have been exercised in due time if the Consumer sends the withdrawal notice before the applicable deadline expires.

For written notices, it is sufficient that the declaration is dispatched within the withdrawal period.

The Consumer bears the burden of proving that the right of withdrawal was exercised in accordance with the applicable legal requirements.

The Seller shall confirm receipt of the Consumer's withdrawal declaration electronically without undue delay.

Seller's Obligations Following Withdrawal

Refund Obligation

Where the Consumer validly withdraws from the contract in accordance with Section 22 of Government Decree No. 45/2014 (II.26.), the Seller shall reimburse all payments received from the Consumer, including the costs of the original standard delivery, within 14 days of becoming aware of the withdrawal.

This obligation does not include any additional costs resulting from the Consumer's choice of a delivery method other than the least expensive standard delivery option offered by the Seller.

Method of Refund

Refunds will be made using the same payment method that the Consumer used for the original transaction, unless the Consumer expressly agrees to another method.

The Consumer will not incur any additional fees as a result of the chosen refund method.

The Seller shall not be liable for delays caused by incorrect or incomplete bank account details or postal information provided by the Consumer.

Additional Delivery Costs

Where the Consumer has expressly chosen a delivery method other than the least expensive standard delivery option offered by the Seller, the Seller is not required to reimburse the additional delivery costs.

In such cases, reimbursement shall be limited to the cost of the standard delivery option offered by the Seller.

Right to Withhold the Refund

The Seller may withhold reimbursement until either:

the Goods have been returned; or
the Consumer provides satisfactory evidence that the Goods have been returned,

whichever occurs first.

The Seller does not accept parcels sent cash on delivery (COD) or with postage due.

Consumer's Obligations in the Event of Withdrawal or Cancellation

Returning the Goods

If the Consumer withdraws from the contract in accordance with Section 22 of Government Decree No. 45/2014 (II.26.), the Consumer must return the Goods without undue delay and no later than 14 days from the date on which the withdrawal was communicated.

The Goods must be returned to the Seller or handed over to a person authorised by the Seller to receive them.

The return shall be deemed to have been made within the prescribed time limit if the Consumer dispatches the Goods before the expiry of the 14-day period.

Costs of Returning the Goods

The Consumer shall bear the direct cost of returning the Goods.

The Goods must be returned to the Seller's address.

Where the Seller also sells the Goods through a physical retail location and the Consumer exercises the right of withdrawal in person at that location, the Consumer may return the Goods there at the same time.

Where the Consumer terminates a service contract concluded off-premises or at a distance after performance has begun, the Consumer shall pay the Seller an amount proportionate to the services provided up to the date on which the notice of termination is communicated. The proportional amount shall be calculated on the basis of the total contract price, including applicable taxes.

If the Consumer demonstrates that the total contract price is excessive, the proportional amount shall instead be calculated on the basis of the market value of the services actually provided up to the date of termination.

Please note that the Seller does not accept returns sent cash on delivery (COD) or with postage due.

Consumer's Liability for Diminished Value

The Consumer shall be liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

Cases Where the Right of Withdrawal Does Not Apply

Please note that, in accordance with Section 29(1) of Government Decree No. 45/2014 (II.26.), the right of withdrawal cannot be exercised in the following cases:

after the service has been fully performed, provided that where the contract imposes a payment obligation on the Consumer, performance began only with the Consumer's prior express consent and acknowledgement that the right of withdrawal would be lost once the contract had been fully performed;
where the price of the Goods or services depends on fluctuations in the financial market beyond the Seller's control that may occur during the withdrawal period;
for Goods manufactured to the Consumer's specifications or clearly personalised for the Consumer;
for Goods that are liable to deteriorate or expire rapidly;
for sealed Goods which are not suitable for return for health protection or hygiene reasons once unsealed after delivery. Please note that opening such sealed Goods beyond what is necessary to establish their nature, characteristics and functioning results in the loss of the right of withdrawal;
for Goods which, after delivery, are inseparably mixed with other items by their nature;
for alcoholic beverages whose value depends on market fluctuations beyond the Seller's control, where the price was agreed at the time of the conclusion of the contract but delivery takes place more than 30 days later;
for contracts under which the Seller visits the Consumer at the Consumer's express request to carry out urgent repair or maintenance work;
for sealed audio or video recordings or computer software if the seal has been broken after delivery;
for newspapers, periodicals and magazines, except subscription contracts;
for contracts concluded at public auction;
for contracts relating to accommodation (other than residential accommodation), transport, vehicle rental, catering or leisure services where the contract specifies a particular date or period of performance;
for digital content supplied otherwise than on a tangible medium, where performance has begun with the Consumer's prior express consent, the Consumer has acknowledged that the right of withdrawal will be lost once performance begins, and the Seller has provided confirmation of the contract.

Information on Statutory Warranty, Product Warranty and Guarantee for Consumer Contracts

This section of the Consumer Information has been prepared in accordance with Section 11(5) and Annex 3 of Government Decree No. 45/2014 (II.26.).

This Consumer Information applies only to Buyers who qualify as Consumers. Separate provisions apply to purchasers who do not qualify as Consumers.

Requirements for Conformity of Performance in Consumer Contracts

General Requirements for the Conformity of Goods

At the time of delivery, the Goods must comply with the requirements set out in Government Decree No. 373/2021 (VI.30.).

To be considered in conformity with the contract, the Goods must:

correspond to the description, quantity, quality, type and any functionality, compatibility, interoperability or other characteristics specified in the contract;
be suitable for any specific purpose made known by the Consumer to the Seller at the latest when the contract was concluded and accepted by the Seller;
be supplied with all accessories, user manuals, installation instructions, customer support and other documentation specified in the contract; and
receive any updates specified in the contract, where applicable.

In addition, the Goods must:

be suitable for the purposes for which Goods of the same type are normally used, taking into account applicable laws, technical standards or, where no such standards exist, applicable codes of conduct;
possess the quantity, quality, durability, repairability, functionality, compatibility, accessibility, continuity, safety and other characteristics that a Consumer may reasonably expect for Goods of the same type, taking into account any public statements made by the Seller, the manufacturer or other persons in the supply chain, particularly in advertisements or on product labels;
be supplied with the accessories, packaging and instructions that a Consumer may reasonably expect; and
correspond to any sample, model or trial version made available by the Seller before the conclusion of the contract.

The Goods are not required to conform to public statements if the Seller proves that:

the Seller was unaware of the statement and could not reasonably have been expected to be aware of it;
the statement had been corrected in an appropriate manner before the contract was concluded; or
the statement could not have influenced the Consumer's decision to purchase the Goods.

Specific Conformity Requirements for Goods with Digital Elements

For Goods containing digital elements, the Seller shall ensure that the Consumer is informed of, and receives, all updates—including security updates—that are necessary to maintain the conformity of the Goods.

The Seller shall make such updates available:

where the contract provides for a one-time supply of digital content or digital services, for the period that the Consumer may reasonably expect, taking into account the type and purpose of the Goods, the digital elements, the circumstances of the contract and its nature; or
where the contract provides for the continuous supply of digital content or digital services over a specified period, for two years from the delivery of the Goods where the period of continuous supply does not exceed two years.

The Seller shall not be liable for any lack of conformity resulting solely from the Consumer's failure to install the provided updates within a reasonable period, provided that:

the Consumer was informed of the availability of the update and the consequences of failing to install it; and
the failure to install, or the incorrect installation of, the update was not due to deficiencies in the installation instructions supplied by the Seller.

The Seller shall not be regarded as having performed defectively if, at the time the contract was concluded, the Consumer was specifically informed that a particular characteristic of the Goods deviated from the above requirements and expressly accepted that deviation.

Conformity Requirements for Contracts for the Supply of Digital Content

The Seller shall supply or make the digital content available to the Consumer. Unless otherwise agreed by the parties, the Seller shall provide the digital content without undue delay after the conclusion of the contract and in the latest version available at that time.

Performance shall be deemed completed when the digital content, or any means suitable for accessing or downloading it, has been made available to the Consumer or to the physical or virtual device selected by the Consumer for that purpose.

The Seller shall ensure that the Consumer is informed of, and receives, all updates—including security updates—that are necessary to maintain the conformity of the digital content or digital service.

Where the contract provides for the continuous supply of digital content over a specified period, conformity shall be maintained throughout the entire duration of the contract.

The Seller shall not be liable for defects resulting solely from the Consumer's failure to install updates within a reasonable period, provided that:

the Consumer was informed of the availability of the updates and the consequences of failing to install them; and
the failure to install, or the incorrect installation of, the updates was not caused by inadequate installation instructions supplied by the Seller.

The Seller shall not be deemed to have performed defectively where, at the time of concluding the contract, the Consumer was specifically informed that a particular feature of the digital content differed from these requirements and expressly accepted that difference.

The Seller shall be liable for defective performance if a defect in the digital content results from improper integration into the Consumer's digital environment, provided that:

the integration was carried out by the Seller or under the Seller's responsibility; or
the Consumer was required to perform the integration, and the improper integration resulted from inadequate integration instructions supplied by the Seller.

Where the contract provides for the continuous supply of digital content or digital services over a specified period, the Seller shall be liable for any defect that occurs or becomes apparent during that period.

Where the contract provides for a one-time supply or a series of individual supplies, any defect discovered by the Consumer within one year from the date of performance shall be presumed to have existed at the time of performance, unless proven otherwise.

The Seller shall not be deemed to have performed defectively if it proves that the Consumer's digital environment is incompatible with the technical requirements of the digital content or digital service, provided that the Consumer was clearly and comprehensibly informed of those requirements before the conclusion of the contract.

The Consumer shall cooperate with the Seller to enable the Seller, using technically available means that require the least possible intervention for the Consumer, to determine whether the defect originates from the Consumer's digital environment. If the Consumer fails to fulfil this obligation after having been clearly informed of it before the contract was concluded, the burden of proof shall rest with the Consumer to demonstrate that:

a defect discovered within one year after performance already existed at the time of performance; or
where continuous supply is provided, the service affected by the defect was not in conformity during the contractual supply period.

Defective Performance in Contracts for the Sale of Goods

The Seller shall be deemed to have performed defectively if the defect in the Goods results from improper installation, provided that:

a) the installation formed part of the sales contract and was carried out by the Seller or under the Seller's responsibility; or

b) the installation was to be carried out by the Consumer, and the improper installation resulted from deficiencies in the installation instructions provided by the Seller, or, in the case of Goods with digital elements, by the provider of the digital content or digital service.

Where the sales contract provides that the Goods are to be installed by the Seller or under the Seller's responsibility, performance shall be deemed completed when the installation has been finished.

For Goods with digital elements, where the contract provides for the continuous supply of digital content or digital services:

if the period of continuous supply does not exceed two years, the Seller shall be liable for any defect relating to the digital content that occurs or becomes apparent within two years from the delivery of the Goods;
if the period of continuous supply exceeds two years, the Seller shall be liable for any such defect that occurs or becomes apparent throughout the entire period of continuous supply.

Statutory Warranty (Warranty for Defects)

When can you exercise your statutory warranty rights?

If the Seller performs the contract defectively, you may assert a statutory warranty claim (warranty for defects) against the Seller in accordance with the provisions of the Hungarian Civil Code and, in the case of consumer contracts, Government Decree No. 373/2021 (VI.30.).

What rights are you entitled to under a statutory warranty claim?

You may choose one of the following remedies:

request repair or replacement, unless the remedy chosen is impossible or would impose disproportionate additional costs on the Seller compared to another available remedy;
if repair or replacement is unavailable or cannot be requested, you may claim a proportionate reduction in the purchase price or, as a last resort, withdraw from the contract.

Before bringing the Goods into conformity with the contract, the Seller shall inform the Consumer that, under the statutory warranty, they may choose between repair and replacement. The Seller shall also inform the Consumer that, where the Goods are repaired, the limitation period for the statutory warranty claim is extended once by twelve months.

Depending on the nature of the product category, the Seller may, at its discretion, provide the Consumer with a temporary replacement product free of charge during the repair period. Such replacement product may be refurbished. The provision of a replacement product is not automatic and is subject to the Seller's individual decision.

At the Consumer's express request, the Seller may also fulfil its obligation to replace defective Goods by supplying refurbished Goods.

You may change from one statutory warranty remedy to another; however, you shall bear the costs of doing so unless the change was justified or made necessary by the Seller.

For consumer contracts, unless proven otherwise, any defect discovered within one year from the date of delivery of the Goods or Goods containing digital elements shall be presumed to have existed at the time of delivery, unless such presumption is incompatible with the nature of the Goods or the nature of the defect.

The Seller may refuse to bring the Goods into conformity if repair or replacement is impossible or would impose disproportionate costs on the Seller, taking into account all relevant circumstances, including the value of the Goods if they had been in conformity and the seriousness of the breach.

The Consumer shall also be entitled, in proportion to the seriousness of the breach, to request an appropriate reduction in the purchase price or terminate the sales contract if:

the Seller has failed to repair or replace the Goods, or has done so without complying fully with the applicable legal requirements;
the Seller has failed to arrange, at its own expense, for the return of the replaced Goods;
where repair or replacement requires the removal of Goods that had been installed in accordance with their nature and intended purpose before the defect became apparent, the Seller has failed to remove the defective Goods, install the repaired or replacement Goods, or bear the costs of such removal and installation;
the Seller has refused to bring the Goods into conformity;
a repeated lack of conformity occurs despite the Seller's attempts to remedy the defect;
the defect is of such seriousness that it justifies an immediate price reduction or immediate termination of the sales contract; or
the Seller has not undertaken to bring the Goods into conformity, or it is evident from the circumstances that the Seller will not do so within a reasonable time or without causing significant inconvenience to the Consumer.

Where the Consumer terminates the sales contract due to defective performance, the Seller bears the burden of proving that the defect is insignificant.

The Consumer is entitled to withhold all or part of the outstanding purchase price, in proportion to the seriousness of the breach, until the Seller fulfils its obligations relating to conformity of performance and remedies for defective performance.

General Rules

The following general rules apply:

The Seller shall, at its own expense, arrange for the return of any replaced Goods.
Where repair or replacement requires the removal of Goods that were installed in accordance with their nature and intended purpose before the defect became apparent, the Seller's obligation to repair or replace includes removing the defective Goods, installing the repaired or replacement Goods, or bearing the costs of such removal and installation.

The reasonable period for completing the repair or replacement shall be calculated from the date on which the Consumer notified the Seller of the defect.

The Consumer shall make the Goods available to the Seller for the purpose of repair or replacement.

A reduction in the purchase price shall be proportionate if it corresponds to the difference between the value of the Goods that the Consumer would have received had the contract been properly performed and the value of the Goods actually received.

The Consumer may exercise the right to terminate the sales contract by making a clear statement to the Seller expressing the decision to terminate the contract.

If the defective performance affects only certain Goods supplied under the sales contract, and the conditions for termination are met only with respect to those Goods, the Consumer may terminate the contract only in relation to the defective Goods. However, the Consumer may also terminate the contract in respect of any other Goods purchased together with them if it cannot reasonably be expected that the Consumer should retain only the conforming Goods.

Where the Consumer terminates the sales contract in whole or in part:

the Consumer shall return the affected Goods to the Seller at the Seller's expense; and
the Seller shall reimburse the purchase price paid for the affected Goods without undue delay after receiving either the returned Goods or proof that they have been returned.

The Seller shall prepare a written record of any statutory warranty claim submitted by the Consumer and shall provide a copy to the Consumer without undue delay in a verifiable manner.

If the Seller is unable to determine, at the time the claim is made, whether the statutory warranty claim is justified, the Seller shall notify the Consumer of its position within eight (8) days in a verifiable manner. If the claim is rejected, the notification shall include the reasons for rejection and information about the Consumer's right to initiate proceedings before a Conciliation Board.

The Seller shall make every effort to complete repairs or replacements within fifteen (15) days. If the repair or replacement takes longer than fifteen days, the Seller shall inform the Consumer of the expected completion date.

Time Limit for Exercising Statutory Warranty Rights

You must notify the Seller of any defect without undue delay after discovering it. A defect reported within two months of its discovery shall be deemed to have been reported without delay.

Please note that statutory warranty claims may no longer be enforced after the expiry of the two-year limitation period calculated from the date of performance of the contract.

Where the Goods are brought into conformity by repair, the limitation period for the statutory warranty claim shall be extended once by twelve (12) months.

The period during which the Goods cannot be used as intended due to repair shall not count towards the limitation period.

For the repaired or replaced part of the Goods, the limitation period for statutory warranty claims shall restart. The same rule shall apply where a new defect arises as a consequence of the repair.

Against Whom Can You Assert a Statutory Warranty Claim?

You may assert your statutory warranty claim against the Seller.

What Other Conditions Apply to Exercising Your Statutory Warranty Rights?

Within one year from the date of delivery, there is no additional requirement for enforcing a statutory warranty claim beyond notifying the Seller of the defect, provided that you can prove that the Goods were supplied by the Seller.

After one year from the date of delivery, however, the burden of proof shifts to you. You must prove that the defect already existed at the time of delivery.

Special Rules Governing Statutory Warranty Claims for Digital Content

The Consumer is entitled, in proportion to the seriousness of the breach of contract, to request an appropriate reduction in the purchase price or terminate the contract for the supply of digital content if:

repair or replacement is impossible or would impose disproportionate costs on the Seller;
despite the Consumer exercising the right to repair or replacement, the Seller fails to bring the digital content or digital service into conformity free of charge within a reasonable time from notification of the defect, without causing significant inconvenience to the Consumer and taking into account the nature and purpose of the digital content or digital service;
the lack of conformity reoccurs despite the Seller's attempt to remedy it;
the defect is of such seriousness that it justifies an immediate price reduction or immediate termination of the contract; or
the Seller has refused to bring the digital content or digital service into conformity, or it is evident from the circumstances that the Seller will not do so within a reasonable time or without causing significant inconvenience to the Consumer.

When the Consumer exercises the right to repair or replacement, the Seller shall bring the digital content or digital service into conformity free of charge within a reasonable period from the notification of the defect, taking into account the nature and intended purpose of the digital content or digital service and without causing significant inconvenience to the Consumer.

When fulfilling a repair or replacement claim, the Seller may choose the appropriate method of restoring conformity, taking into account the technical characteristics of the digital content.

A price reduction shall be proportionate if it corresponds to the difference between the value of the service that would have been provided under a conforming contract and the value of the service actually received by the Consumer.

Where the contract provides for the continuous supply of digital content over a specified period, any price reduction shall apply only to the period during which the digital content or digital service was not in conformity.

If the Consumer terminates the contract due to defective performance, the Seller bears the burden of proving that the defect is insignificant.

Where the Seller supplies, or undertakes to supply, digital content in exchange solely for the Consumer's personal data (or the Consumer's undertaking to provide such data), the Consumer may terminate the contract even if the defect is insignificant. In such cases, however, the Consumer is not entitled to request a proportionate reduction in the purchase price.

The Consumer may exercise the right to terminate the contract by sending the Seller a clear statement expressing the decision to terminate the contract.

If the Seller fails to supply the digital content, the Consumer must first request that the Seller perform the contract. If the Seller still fails to supply the digital content without undue delay, or within any additional period agreed upon by the parties, the Consumer may terminate the contract.

The Consumer may terminate the contract without first requesting performance if:

the Seller has expressly stated, or it is evident from the circumstances, that it will not supply the digital content; or
the parties agreed, or it is evident from the circumstances surrounding the conclusion of the contract, that timely performance at a specified date or within a specified period was essential to the Consumer, and the Seller failed to perform accordingly.

Upon termination of the contract, the Seller shall refund the Consumer the full amount paid under the contract.

However, if the digital content or digital service was provided in conformity with the contract for a certain period before termination, the Seller is not required to refund the payment corresponding to that period. In such cases, only the portion relating to the period of non-conforming performance, together with any advance payment covering the remaining contractual period following termination, shall be refunded.

Where the Consumer is entitled to a proportionate price reduction or to terminate the contract, the Seller shall fulfil its refund obligation without undue delay and, in any event, no later than fourteen (14) days after becoming aware that the Consumer has exercised that right.

Refunds shall be made using the same payment method originally used by the Consumer unless the Consumer expressly agrees to another method. The Consumer shall not incur any additional fees as a result of using an alternative refund method.

The Seller shall bear all costs associated with the refund.

Upon termination of the contract, the Seller may prevent the Consumer from continuing to use the digital content or digital service, including by making the digital content inaccessible or disabling the Consumer's user account.

Following termination of the contract, the Consumer shall refrain from using the digital content or making it available to third parties.

Where the digital content was supplied on a physical medium, the Consumer shall, at the Seller's request made within fourteen (14) days after becoming aware of the termination, return the physical medium to the Seller without undue delay and at the Seller's expense.

The Consumer shall pay for the use of the digital content prior to termination in proportion to the services that were supplied in conformity with the contract.

Product Warranty

When may you exercise your product warranty rights?

If a movable item (Goods) is defective, you may choose to assert either a statutory warranty claim (warranty for defects) against the Seller or a product warranty claim in accordance with the provisions of the Hungarian Civil Code.

What rights do you have under a product warranty claim?

Under a product warranty claim, you may only request the repair or replacement of the defective Goods.

When are the Goods considered defective?

The Goods are considered defective if they do not comply with the quality requirements in force at the time they were placed on the market or if they do not possess the characteristics described by the manufacturer.

Within what time limit may you assert a product warranty claim?

You may assert a product warranty claim within two (2) years from the date the manufacturer placed the Goods on the market. After this period, the claim expires.

Against whom may you assert a product warranty claim?

A product warranty claim may be asserted against the manufacturer or distributor of the Goods (hereinafter collectively referred to as the Manufacturer).

What is the burden of proof for a product warranty claim?

When asserting a product warranty claim, you must prove that the defect already existed when the Manufacturer placed the Goods on the market.

When is the Manufacturer exempt from product warranty liability?

The Manufacturer shall not be liable if it proves that:

the Goods were neither manufactured nor placed on the market in the course of its business activities;
the defect could not have been detected at the time the Goods were placed on the market according to the state of scientific and technical knowledge; or
the defect resulted from compliance with mandatory legal requirements or binding regulatory provisions.

The Manufacturer need only prove one of the above circumstances to be exempt from liability.

Please note that you may not simultaneously assert both a statutory warranty claim against the Seller and a product warranty claim against the Manufacturer for the same defect. However, if your product warranty claim is successfully enforced, you may subsequently assert any statutory warranty claim relating to the replaced product or the repaired part only against the Manufacturer.

Warranty (Guarantee)

When are you entitled to warranty (guarantee) rights?

Pursuant to Government Decree No. 151/2003 (IX.22.) on mandatory warranties for certain durable consumer goods, the Seller is required to provide a statutory warranty for the sale of new durable consumer goods listed in Annex 1 of IM Decree No. 10/2024 (VI.28.), including, for example, technical products, tools and machinery, together with their specified accessories and components (hereinafter collectively referred to as Consumer Goods for the purposes of this section).

The list of Consumer Goods covered by the mandatory warranty is available in IM Decree No. 10/2024 (VI.28.) on the categories of durable consumer goods subject to mandatory warranty.

Warranty rights may be exercised by presenting either the warranty certificate or, as described below, proof of payment.

The Seller is not required to issue or provide a warranty certificate where the purchase price of the Consumer Goods does not exceed HUF 100,000. In such cases, warranty rights may be exercised by presenting proof of payment.

An incorrectly issued warranty certificate, or the Seller's failure to provide one, does not affect the validity of the statutory warranty.

Where no warranty certificate has been provided, the conclusion of the sales contract shall be deemed proven if the Consumer presents proof of payment, such as an invoice or receipt issued in accordance with the applicable VAT legislation. In such cases, warranty rights may be exercised based on the proof of payment.

The Consumer is not required to return the opened original packaging of the Consumer Goods in order to exercise warranty rights.

What rights do you have under the mandatory warranty, and within what time limits may they be exercised?

Warranty Rights

Under the statutory warranty, the Customer may request repair or replacement of the Goods. In the cases provided by law, the Customer may also request a proportionate price reduction or, as a last resort, withdraw from the contract if the Seller has not undertaken the repair or replacement, fails to fulfil this obligation within a reasonable period while taking the Customer's interests into account, or if the Customer's interest in repair or replacement has ceased.

The Customer may submit a warranty claim, at their discretion, directly to the Seller's registered office, any of its business premises or branches, or to the repair service designated by the Seller on the warranty certificate.

Warranty Period

Warranty claims may be asserted during the statutory warranty period. Pursuant to Government Decree No. 151/2003 (IX.22.), the mandatory warranty period is:

2 years for Consumer Goods with a purchase price of HUF 10,000 or more but not exceeding HUF 250,000;
3 years for Consumer Goods with a purchase price exceeding HUF 250,000.

Failure to assert a warranty claim within the applicable warranty period results in the loss of warranty rights.

If the Consumer Goods are repaired during the warranty period, the warranty is extended by the period during which the Customer was unable to use the Goods as intended due to the defect, calculated from the date the Goods were handed over for repair.

The warranty period begins on the date the Consumer Goods are delivered to the Customer. If installation is carried out by the Seller, its authorised representative, or another person designated for installation, the warranty period begins on the date of installation.

If the Customer arranges installation more than six months after delivery, the warranty period shall nevertheless commence on the date of delivery.

Rules for Handling Warranty Claims

The Seller shall make every reasonable effort to complete the repair or replacement within 15 days.

If the repair or replacement takes longer than 15 days, the Seller shall inform the Customer of the expected completion date. By accepting these Terms and Conditions, the Customer agrees that such notification may be provided electronically or by any other method capable of proving receipt.

If, during the warranty period, the Goods are found to be irreparable, the Seller shall, unless the Customer requests otherwise, replace the Goods within 8 days. If replacement is not possible, the Seller shall refund the purchase price shown on the warranty certificate or, where no warranty certificate was issued, on the invoice or receipt proving payment, within 8 days.

If the Goods Cannot Be Repaired Within 30 Days

If the Goods have not been repaired within 30 days from the date the warranty claim was reported, the Seller shall, unless the Customer requests otherwise, replace the Goods within 8 days following the expiry of the 30-day period.

If replacement is not possible, the Seller shall refund the purchase price shown on the warranty certificate or, in its absence, on the invoice or receipt proving payment within 8 days after the unsuccessful expiry of the 30-day repair period.

If the Goods Become Defective for the Fourth Time

If, during the warranty period, the Consumer Goods become defective for the fourth time, the Seller shall, unless the Customer requests otherwise, replace the Goods within 8 days.

If replacement is not possible, the Seller shall refund the purchase price shown on the warranty certificate or, in its absence, on the invoice or receipt proving payment within 8 days.

Repair of Large or Fixed Consumer Goods

Consumer Goods covered by the mandatory warranty that are permanently installed, weigh more than 10 kg, or cannot reasonably be transported as hand luggage on public transport (excluding motor vehicles) must be repaired at the place of installation or use.

If on-site repair is not possible, the Seller—or, where the repair claim is made directly to the authorised repair service, the repair service—shall arrange and bear the costs of dismantling, transportation, and reinstallation.

Record of Warranty Claims

The Seller is required to prepare a written record of every warranty claim submitted by the Consumer and must provide a copy of that record to the Consumer without undue delay in a verifiable manner.

If the Seller is unable to determine immediately whether the warranty claim is justified, it shall notify the Consumer of its position within 8 days, in a verifiable manner. If the claim is rejected, the notification must include the reasons for the rejection and information about the Consumer's right to initiate proceedings before the competent Conciliation Board.

Exceptions to the Warranty

The provisions set out under "Rules for Handling Warranty Claims" do not apply to electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers, or motorised watercraft.

For these Goods, however, the Seller shall still make every reasonable effort to complete repairs within 15 days.

If the repair or replacement takes longer than 15 days, the Seller shall inform the Customer of the expected completion date.

Relationship Between Warranty and Other Legal Remedies

The statutory warranty applies in addition to the Customer's rights arising from statutory warranty for defects (implied warranty) and product warranty.

The principal difference is that, under the statutory warranty, the burden of proof is generally more favourable to the Consumer.

Replacement Within Three Working Days

The right to request replacement within three working days also applies to purchases made through the online store in respect of new durable consumer goods.

If the Consumer requests replacement due to a defect that prevents the intended use of the Goods within three working days from the date of purchase or installation, the Seller may not refuse replacement on the grounds of disproportionate additional costs under Section 6:159 (2)(a) of the Hungarian Civil Code.

In such a case, the Seller must replace the Goods within 8 days. If replacement is not possible, the Seller shall immediately refund the purchase price shown on the warranty certificate or, if no warranty certificate has been issued, on the invoice or receipt proving payment.

When Is the Seller Released from Warranty Obligations?

The Seller shall be released from its warranty obligations only if it proves that the defect arose after delivery of the Goods.

Please note that the Customer may not successfully enforce multiple legal remedies for the same defect. For example, if the Customer has already successfully enforced a warranty claim resulting in replacement of the Goods, no further claim based on the same defect may subsequently be asserted under another legal basis.

Information on Statutory Warranty, Product Warranty and Warranty Rights for Non-Consumer Purchasers

General Rules on Statutory Warranty for Defects

Purchasers who do not qualify as Consumers may, at their choice, exercise the following statutory warranty rights:

request repair or replacement, unless the chosen remedy is impossible or would impose disproportionate additional costs on the Seller;
if repair or replacement is unavailable or has not been requested, request a proportionate reduction of the purchase price;
have the defect repaired at the Seller's expense or arrange for repair by a third party at the Seller's expense; or
as a last resort, withdraw from the contract.

The Customer may switch from one statutory warranty remedy to another; however, the Customer shall bear the costs of such change unless it was justified or caused by the Seller.

For purchasers who are not Consumers, statutory warranty claims may be enforced within one year from the date of delivery.

Product Warranty and Statutory Warranty

Product warranty rights and the mandatory statutory warranty are available only to Consumers and, under the conditions set out below, to qualifying micro, small and medium-sized enterprises (SMEs).

Where the manufacturer provides a manufacturer's warranty that also covers non-consumer purchasers, such warranty may be enforced directly against the manufacturer.

Special Rules for Micro, Small and Medium-Sized Enterprises (SMEs)

The following provisions apply exclusively to micro, small and medium-sized enterprises (SMEs) as defined by the Hungarian Act on Small and Medium-Sized Enterprises.

Statutory Warranty for Defects for SMEs

Time Limit for Making a Claim

The SME must notify the Seller of any defect without undue delay after discovering it.

A defect reported within two months of its discovery shall be deemed to have been reported without delay.

Warranty claims may not be enforced after the expiry of two years from the date of delivery.

Against Whom May the Claim Be Enforced?

The SME may enforce its statutory warranty claim against the Seller.

Available Remedies

The SME may, at its choice:

request repair or replacement, unless the chosen remedy is impossible or would impose disproportionate additional costs on the Seller;
if repair or replacement is unavailable or cannot be requested, demand a proportionate reduction of the purchase price; or
as a last resort, withdraw from the contract.

Within six months from delivery, asserting a statutory warranty claim requires only notification of the defect, provided the SME can prove that the Goods were supplied by the Seller.

After the expiry of this six-month period, the SME must prove that the defect already existed at the time of delivery.

Product Warranty for SMEs

When May an SME Exercise Product Warranty Rights?

If movable goods (the Goods) are defective, an SME may, at its discretion, enforce either a statutory warranty claim (implied warranty) against the Seller or a product warranty claim in accordance with the provisions of the Hungarian Civil Code.

What Rights Are Available Under a Product Warranty Claim?

Under a product warranty claim, the SME may request that the defective Goods be repaired or replaced.

Within What Time Limit May a Product Warranty Claim Be Enforced?

A product warranty claim may be asserted within two years from the date on which the manufacturer first placed the Goods on the market.

After this period expires, the right to enforce a product warranty claim is lost.

Against Whom May a Product Warranty Claim Be Enforced?

Product warranty rights may be exercised against the manufacturer or distributor of the Goods (hereinafter jointly referred to as the Manufacturer).

When Is the Manufacturer Released from Product Warranty Liability?

The Manufacturer shall be released from product warranty liability if it proves that:

the Goods were not manufactured or placed on the market in the course of its business activities;
the defect could not have been detected according to the state of scientific and technical knowledge at the time the Goods were placed on the market; or
the defect results from compliance with a legal requirement or a mandatory regulatory provision.

The Manufacturer need only prove one of the above circumstances in order to be released from liability.

Statutory Warranty for SMEs

When Is an SME Entitled to a Statutory Warranty?

Pursuant to Government Decree No. 151/2003 (IX.22.), the Seller is required to provide a statutory warranty for new durable consumer goods listed in Annex 1 of Ministerial Decree No. 10/2024 (VI.28.) of the Ministry of Justice (for example, technical equipment, tools and machinery), including the accessories and components specified therein, provided that the SME purchases such Goods:

outside the scope of its professional, independent occupational or business activities;
במסגרת a retail transaction within the meaning of the Hungarian Trade Act; and
irrespective of whether the Goods are subsequently accounted for as business assets.

Rights and Warranty Period